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▪️Email Address: email@1up-usa.com
▪️Customer Service Hours: Mon-Fri, 7am-5pm CST
▪️Showroom Hours: Mon-Fri, 8am-4pm CST

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1UP USA

Welcome to our Help Center. Here you’ll find support articles grouped by topic so you can quickly find what you need.

1UP USA | Help Center

How to build your Hitch Rack System

Bike Rack Comparison: Features, Capacities, Road Ratings

What rack will fit my vehicle?

Bikes with Fenders

Single vs Double — Silver vs Black

Find Your Perfect Setup

Where Can I Buy 1UP USA Products?

Order Processing and Delivery Times

Does 1UP USA Run Sales?

Ready to Purchase?

Maintenance

One-Handed Operation

Quick Fix: Sticking Arms or Levers on Your Rack

Loading and Unloading your Bike Rack

Raising and Lowering your Bike Rack

Anti-Wobble & Hitch Bar Maintenance

Instructions & Unboxing Videos

Setup, Care, and Tips

Shipping

Returns

Warranty

Terms of Use

Privacy Policy

California Privacy Policy

Patents

Shipping, Returns, Warranty

Why choose 1UP USA?

How It's Made in the USA

Who We Are

General Application

Join the Team

Find the best rack setup that fits your ride, vehicle and lifestyle.

Everything you need to know before you hit ‘Buy’.

Everything you need to install, maintain and get the most out of your gear.

From shipping to returns to warranty — your guide to our policies and protection.

Discover who we are, where we come from, and how we’re making bike transport better.

Explore career opportunities and become part of our crew at 1UP USA.